How do I get a photo into my computer
You can either use a digital camera, a scanner or webcam and then save it onto your hard drive, if you haven't a camera or scanner you can send your photographs by post or CD to the above address. To insert a photo into your email please see here.
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How do I order a portrait
Send your photo by Email, by post or CD, Address above) if you are sending your photo by email I reply to you within the hour to say if your photo is acceptable. If you are sending your photo by post please send your payment with it as this saves time, however if the photo you send isn't acceptable we will send you your photo and cheque back to you on the same day it was sent, the majority of photos are acceptable. If you have trouble in sending a photo by email  See a text view in How to send a photo by email or see Roger's video in ordering a portrait and how to send a photo by email (Windows media player needed)  Top

Once I have received your photo you can then order your portrait with paypal by clicking on the appropriate page that you are interested in and once there by clicking on the pay now button at the bottom of the page. You will then be taken to Paypals secure online service where you can type in your details, Paypal and me will send you confirmation of your order. If you haven't a paypal account you can open one by clicking on the paypal icon below. You can also pay by cheque or Postal/Money order. You will receive your portrait in a week in the UK and two weeks outside the UK. Top

How do you accept payment
I accept payment by Paypal, or Cheque (accepted from most countries) Money/Postal order or cash. Top

How do I insert a photo in my email
To insert a photograph in your email please see How to send a photo by email or see Roger's video  (Windows media player needed) Top

Can you draw/paint a portrait from separate photographs
Yes I can draw/paint you a portrait of different people from different photographs and draw/paint them into one portrait for you. Top

How long will delivery take
You will receive your portrait in a week in the UK and within two weeks outside the UK, at Christmas time it might be a bit longer Top

What happens to the photos that I send to you
The photographs that you send to me are returned to you in exactly the same condition as I received them. I take great care with all photographs that are sent to me and are returned to you as soon as possible. I am not responsible for lost or damaged portraits or photographs during transit although I will help you as much as possible regarding the matter. Top

Are there any other charges (ie)  delivery, shipping etc
There are no shipping or delivery charges to pay, you only pay the amount that is on my website. Top

How do you pack and post the portrait
Your portrait when finished is carefully rolled up along with your receipt and then sent to you by First class Royal mail recorded delivery or if you live outside the UK it is sent to you by First class Royal Air Mail. Top

Do you frame your portraits
I don't frame my portraits I leave that up to you as I believe its a personal thing choosing a frame to match your portrait, there is the colour and width of the frame to consider (See mounting and framing) and it's also cheaper and safer for the customer to purchase there own frame from where they live. If I framed my portraits there would be the cost of the frame and the postage and shipping charges and this would make it more expensive for you, so I believe it makes more sense for customers to purchase there own frame from where you live. Top

What if I don't like the portrait
I put 110% into every portrait that I do for customers and I check them over and over again to make sure that they are accurate to the photograph and are well finished, I also invite other people to view the portrait for there views. If there is an error in the portrait or for some reason you don't like the portrait that I do for you please send it back and I will try everything possible to correct it for you. If on the odd chance that there is more than just a slight error in the portrait or there is definitely not a likeness I will draw/paint you a new portrait or refund you entirely. Top

Displaying your portrait on our Website
Occasionally I display portraits that I have done for customers on my website and this is purely to show other people the quality of my work, if you find that one day your portrait is displayed on my website and this concerns you and or are displeased with this please tell me and I will take it down immediately. Top